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omnichannel

Experts share tips for omnichannel success, enhanced CX

Representatives of leading D2C businesses on factors that enhance customer experience and loyalty New Delhi: The evolution of customer journeys and expectations has brought omnichannel retail strategies to the forefront, highlighting the importance of seamless integration across various sales channels...

Women’s wear brand Berrylush reports 50% surge in sales on new mobile app

The brand also reported doubling its conversion rates, increase in prepaid orders and greater return on ad spend in just two months since launching its revamped mobile appMumbai: Women’s wear brand Berrylush has reported a 50% surge in net...
00:10:54

At Chaayos, IoT plays a key role in daily operations: CTO Mohit Malik

In an interaction with Mannu Mathew, Assistant Editor, Images Group, Mohit Malik, Chief Technology Officer, Chaayos sheds light on the growing relevance of technology in the food industry and how Chaayos harnesses technology to achieve efficiencies and offer differentiated...
00:10:40

SHR Lifestyles plans to expand in South India, aligning growth strategies with key festivals: CIO Amit Arora

In a recent conversation with Mannu Mathew, Assistant Editor at Images Group, Amit Arora, Chief Information Officer at SHR Lifestyle Pvt. Ltd., shared insights into the company’s growth strategies and digital initiatives.With 140 stores across India, the brand is...

Sreekanth Chetlur leaves Shoppers Stop, joins Saudi based Nice as Chief Ecommerce & Marketplace Officer

Chetlur will be starting his new role todayNew Delhi: Retail marketplace and e-commerce expert Sreekanth Chetlur leaves Mumbai-based department store chain Shoppers Stop and joins Kingdom of Saudi Arabia-based United Homeware Company - Nice, a homeware brand as its...

Mumbai’s Infiniti Malls working on an omnichannel model

The new model seeks to offer shoppers the convenience of digital shopping while increasing footfall to the two Infiniti malls in MumbaiMumbai: City-based shopping centre operator Infiniti Malls by K Raheja Realty is working on launching an omnichannel model...

Omnichannel to omniexperince: How retailers are making the shift

In retail, the blend of online and offline shopping demands a seamless, personalised customer experience. Here’s how retailers are adapting to meet these evolving expectations New Delhi: In today's fast-paced retail environment, customer expectations are at an all-time high. The...

Honasa’s goal is to become the most loved beauty and personal care company in India: Founders Ghazal and Varun Alagh

Ghazal and Varun Alagh, co-founders of Mamaearth parent Honasa Consumer Ltd. open up about the ingredients of their success and the strategies they follow while sharing their growth and expansion plans…Gurugram-based Honasa Consumer Ltd.’s beauty and personal care flagship...

Technology has been a game-changer for Snitch in key areas: Maruthy Ramgandhi, CTO

Snitch's chief technology officer (CTO) Maruthy Ramgandhi sheds light on the new-age brand’s tech journey and much moreNew Delhi: With almost two decades of experience, Maruthy Ramgandhi is a seasoned technology leader with extensive experience in product management, engineering,...

Customer Behavior has been the driver behind any tech trend: Suman Guha, CPTO, Reliance Retail

 Suman Guha, Chief Product and Technology Officer, Reliance Retail speaks to Mannu Mathew, Assistant Editor, Images Group on the leading retail company’s technology strategy, focus areas and industry trends
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Amazon readies for pilot of under-15 min delivery of daily essentials in Bengaluru

Amazon's strategy has focused on "selection, value and convenience" and the overall vision is to build a large profitable...
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