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Customer relationship management

Earthraga monitors new technologies for immersive experiences: CEO Ganesh Kamath

The 2020-founded beauty and wellness brand’s CEO speaks on the plans, international expansions and the right integration of technology New Delhi: Skincare D2C brand Earthraga keeps exploring new channels and technologies like augmented reality (AR) and virtual reality (VR) to...

50% of our new clients are now through recommendations: Nikhil Aggarwal, founder, CRA Realtors

Nikhil Aggarwal talks about his journey, achievements and upcoming projects  New Delhi: Nikhil Aggarwal has been an advisor to 400 large and small corporations in India, helping in their business expansion through retail/office space aggregation franchising, business solutions and High...

Titan takes risks in innovating, implementing solutions that improve experiences: CDIO Krishnan Venkateswaran

Krishnan Venkateswaran, Chief Digital and Information Officer (CDIO), Titan Company Ltd. on how the diversified retail company uses technology in every area--from designing products and stores to offering personalised services and memorable customer experiences across channelsNew Delhi: With a...

Swiss Beauty to become a Rs 1,000 crore brand in 2-3 years – CEO Saahil Nayar

Within 10 years of its inception, the brand reached over 25,500 retail touchpoints across more than 550 cities in India Bengaluru: The brainchild of brother duo Mohit and Amit Goyal, Swiss Beauty arose from their observation of an untapped niche within...

India has opportunity to leapfrog into AI, generative AI areas: Salesforce

Salesforce, a leading player in Customer Relationship Management (CRM) announced the launch of Salesforce 'Starter' for Micro, Small and Medium Enterprise (MSME) businesses in IndiaMumbai: India has the opportunity to leapfrog into areas of Artificial Intelligence (AI) and generative...

Breaking the price paradigm to win over India’s digital shoppers

An insight on how it is possible for indian retailers to compete online successfully, and how discounting is not the only way ahead. To win over India’s digital shoppers, marketplaces and e-tailers have been resorting to aggressive pricing strategies and...

How Big Data Management and Analytics is changing the face of the Retail Industry

Retailers can and do collect a wealth of data on their consumers, who in return for sharing their information, expect valuable experiences with the brand. The retailers who fully exploit this data to deploy consumer engagement programs would be...

Openbravo: Meeting retailer’s expectations!!

Operations in IndiaOpenbravo’s stepped into India in 2008 with Sunando Banerjee, their channel representative for APAC and Middle East regions, with broad experience in Microsoft Dynamics solutions for the Indian market. Marco de Vries, Chief Operating Officer, Openbravo, says:...

T-Shirts Significance in India & Abroad

As the vanguard of the online global fashion and lifestyle brand, director & ceo Anurag Rajpal has been spearheading American Swan into making it the epitome of young, dynamic, aspirational and affordable fashion across the globe. Having steered through...

Creating much more than loyalty programmes

ICLP is acknowledged as a worldwide leader in loyalty marketing and customer relationship management. Gurbir Singh Gulati spoke to Mark Spicer, GM, ICLP India, to understand his plans for the Indian market and how loyalty can drive the financial...
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Popeyes to enter over 40 Indian cities in the next 2-3 years: Gaurav Pande, Business Head

Gaurav Pande, Executive Vice President and Business Head of Popeyes (Jubilant FoodWorks Ltd.) engages in a discussion with Rasul...
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