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India has opportunity to leapfrog into AI, generative AI areas: Salesforce

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Salesforce, a leading player in Customer Relationship Management (CRM) announced the launch of Salesforce ‘Starter’ for Micro, Small and Medium Enterprise (MSME) businesses in India

Mumbai: India has the opportunity to leapfrog into areas of Artificial Intelligence (AI) and generative AI, cloud-based software provider Salesforce India’s Chairperson and CEO Arundhati Bhattacharya said on Tuesday.

She also sought to assuage general concerns around AI leading to mass job losses but added that the nature of jobs may change, requiring upskilling and reskilling of talent pools.

“So, India does have the opportunity to leapfrog into AI and generative AI. Now, how far and how long it will take, it’s anybody’s guess… generative AI is something that’s maturing… it’s not something that’s completely mature…” she said at a media briefing.

The macro environment in India is “very supportive”, Bhattacharya said underlining the India advantage of large talent pool as also the digital public infrastructure.

“The India stack… Aadhaar, UPI and healthcare platforms… are not something available in most countries. The India public goods space is a huge enabler and most of the other countries don’t have this, so we have a big advantage,” she said.

Salesforce, a leading player in Customer Relationship Management (CRM), on Tuesday announced the launch of Salesforce ‘Starter’ for Micro, Small and Medium Enterprise (MSME) businesses in India.

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