Tag: customer experience
New consumer behaviours accelerate focus on experience for long term growth:...
A large majority (77%) of CEOs said they will fundamentally change how their companies interact with customers as a...
Customer Experience: Pulse of every business in COVID world
COVID-19 has already impacted the global economy manifold. We have also observed a shift of consumers to online channels,...
Customer Experience (CX): The epicenter of retailing
Retail industry in India has huge potential for growth and development as major part of it remains unorganized. With...
Customer Experience: The new operational excellence in retail
India has an incredibly diverse population. Brands need to cater to a wide range of consumers from myriad backgrounds,...
The Transformation of Offline Retailing – How Reliance Brands leveraged contextual...
Visiting a retail store is an investment of time, energy and money. Hence, offering a superlative experience, not just...
Do we understand customer experience or is it just a buzz...
A lot has been spoken about Customer Experience and it still continues to generate interest. Since CX typically is...
Chatbots to handle 25 percent customer service and support by 2020
Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across...
How to use all retail channels for a more personal customer...
Not that long ago everyone was talking about Omnichannel. While the buzzword has fallen by the wayside a bit,...
How storytelling can heighten the customer experience
Experience is a huge part of retail today – particularly for brick-and-mortar stores. It’s what separates the physical from...
The Restaurant Of The Future: Creating the next-generation customer experience
For restaurants to evolve, understanding the next-generation customer is critical. And the next generation is already here.A frequent customer...
