customer experience

D2C

6 trends that will dominate the D2C space in 2023

Bhavishya Bir -
Adopting these trends will help D2C brands gain an edge in the market D2C or direct-to-consumer brands have seen immense growth in the past few years. The year 2023 looks promising for D2C brands as well. The D2C market is...
Fashion & Lifestyle

The Unexpected Opportunity: How COVID accelerated digital & CX journeys of brands, retailers

IMAGES Retail Bureau -
The online and offline retail worlds are converging faster than ever, and for any successful brand or retailer, a sound Omnichannel strategy has become indispensable for future success. But devising a foolproof Omnichannel strategy calls for detailed analysis of...
Retail

New consumer behaviours accelerate focus on experience for long term growth: Study

Indiaretailing Bureau -
A large majority (77%) of CEOs said they will fundamentally change how their companies interact with customers as a priority to drive business growth, according to a new report released by Accenture (NYSE: ACN). The report, titled “The Business of Experience (BX)” and led by...
Retail

Customer Experience: Pulse of every business in COVID world

Neelima Sinha -
COVID-19 has already impacted the global economy manifold. We have also observed a shift of consumers to online channels, trying out new brands, looking for a sense of community. As the virus started to circulate, the shift in customer...
Research

Customer Experience (CX): The epicenter of retailing

Indiaretailing Bureau -
Retail industry in India has huge potential for growth and development as major part of it remains unorganized. With the innovative technologies such as virtual reality (VR), augmented reality (AR), artificial intelligence (AI) and strategies such as omni-channel coming...
Research

Customer Experience: The new operational excellence in retail

Indiaretailing Bureau -
India has an incredibly diverse population. Brands need to cater to a wide range of consumers from myriad backgrounds, cultures and varying sensibilities. The winners are those organisations which appeal to a customer's core values, create differentiation and reduce...
Retail

The Transformation of Offline Retailing – How Reliance Brands leveraged contextual conversations with their customers to its advantage

Indiaretailing Bureau -
Visiting a retail store is an investment of time, energy and money. Hence, offering a superlative experience, not just a product, can help entice customers to come back to the brick-and-mortar stores. The retail sector has seen unprecedented changes in...
Retail

Do we understand customer experience or is it just a buzz word?

Anil Menon, Head IT, Trent Hypermarket -
A lot has been spoken about Customer Experience and it still continues to generate interest. Since CX typically is the experience of an individual customer, it keeps varying and there cannot be a standard definition for it. However, what...
Retail

Chatbots to handle 25 percent customer service and support by 2020

IANS -
Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020 -- up from less than two per cent in 2017, Gartner said on Monday. More than half...
Retail

How to use all retail channels for a more personal customer experience

Cate Trotter, Insider Trends -
Not that long ago everyone was talking about Omnichannel. While the buzzword has fallen by the wayside a bit, the idea of a joined-up customer experience across all platforms – mobile, online, in-store, social – hasn’t. Customers are thinking more...
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Latest News

Beauty & WellnessAnagha R Ratna -

Marie Claire Salon opens new outlet in Bengaluru

The store is situated at Mantri Square Mall, Malleshwaram, Bengaluru Bengaluru: French salon chain Marie Claire Salon has launched its new...
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