Post-purchase experience

UniShip enables D2C brands to provide a marketplace-like post-purchase experience to their customers shopping across their brand websites New Delhi: Gurugram-based e-commerce enablement SaaS platform Unicommerce announced that its post-shipment journey solution UniShip has helped D2C brands reduce order returns...

Krishnan Venkateswaran, Chief Digital and Information Officer (CDIO), Titan Company Ltd. on how the diversified retail company uses technology in every area--from designing products and stores to offering personalised services and memorable customer experiences across channelsNew Delhi: With a...

WhatsApp messages have a 90% open rate within the first three seconds. This immediacy and engagement, make it an ideal tool for D2C brands to capture potential customers' attention WhatsApp, with over 2 billion users globally, has come a long...

eCommerce is an extremely competitive space. Paying attention to these key areas will help businesses drive growth and offer a superior customer experienceIn 2022, the online seller base in India has grown by 35% year-on-year, according to a recent...