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Costco: Keeping the Faith

How the membership warehouse operator Costco Wholesale Corp. rides the loyalty factor for robust sales and growthBy Lynn PetrakLoyalty can’t be bought, even with a membership. That’s something that Costco Wholesale Corp. has learned and honed to its advantage...

Costco, Amazon & Apple take top spots in Retail Customer Satisfaction Study

Costco, Amazon and Apple rank highest in customer satisfaction (CSAT) and have high Net Promoter Scores (NPS) out of the top 25 retailers, according to a new report issued by Verint®, The Customer Engagement Company™.The Verint Experience Index™ report is based...

41% investors confident Costco to grow most of all US consumer staples cos by 2025

US consumer staples companies posted impressive numbers for 2020 despite the pandemic causing disruptions in many economies. The strong performance of their stocks also has led to an increase in investor confidence with many expecting the top consumer goods...

What’s next for food retail self-checkout?

Fast, easy and helpful - those were some of the early reviews of Walmart’s new experiment with self-checkout, an effort that could help influence the broader future of the transaction method for food retailers. Earlier this year, the chain started...

Optimizing customer digital experiences with AI

With the advent of AI, brands have gathered a deeper understanding of customers. As AI deals with semantic meaning, meta-level knowledge, and answers which are either exact or optimal, it can easily come up with personalized interactions based on...

D-Mart strikes gold by getting the basics of retail right

While majority of retailers, both brick-and- mortar and online are reeling under pressure to make their bottomlines positive, the low-profile Mumbai-based D-Mart has breathed life into the challenging retail sector as it debuted on the stock market with a bumper...

Top 8 most valuable retail brands of the world

There are many things that make a brand valuable to consumers in this day and age. Apart from significant revenue generation, price, reputation, availability, core company values and engaging brand marketing can make all the difference in propelling a brand...

“Retail Sector Can Become a Key Beneficiary of India’s Growth Story”

Please tell us about inception of SavemaxSavemax Wholesale, established in 2011, is relatively a new entrant in organised modern retail providing wide range of food items like fruits, vegetables and groceries, personal and home care products, home furnishing, sports...

FDI In Multi-Brand Retail – Hope In Abeyance

 FDI In Retail – As It Happened India’s decision to allow foreign direct investment (FDI) in multi-brand retail towards the end of 2012 and its FDI policy modified in April 2013 put the country back on the retailing map of...

Costco makes others increase prices: Study

Big businesses and superstores often strike fear in the hearts of small shop owners. Whenever the economy takes a hit, consumers might be forced to seek the best deal in town, often passing over local stores in favor of...
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Max Fashion launches new youth centric brand ‘Urban’

The first Max Urban collection will be available across the brand's retail stores as well as on the e-commerce...
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