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Personalized customer support remains key in Retail: Report

Customers expect more than merely a transactional relationship and are actively seeking interpersonal relationships New Delhi: Customers today expect more than merely a transactional relationship. They are actively seeking interpersonal relationships that curate a comprehensive customer journey. According to a...

How Myntra, Amazon, Shoppers Stop & Others use AI for CX

From improving product recommendations and personalised fit suggestions to delivery, here’s how retail biggies are using artificial intelligence to offer delightful customer experiences New Delhi: Retailers in India are betting big on enhancing the customer experience (CX) with the use of...

Scaling for success: Five reasons why e-commerce businesses should partner with enablers

Strategies for choosing and collaborating with the right enablement partner in e-commerceNew Delhi: Redseer estimates e-commerce in India to grow nearly three times in the next three years to reach $163 billion by 2026, growing at a compound annual...
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51% of buyers frustrated by poor customer service: Report

51% of respondents highlighted poor customer service as the leading issue concerning kitchen appliancesNew Delhi: Brands dealing in...
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