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Personalized customer support remains key in Retail: Report

Indiaretailing Bureau -
Customers expect more than merely a transactional relationship and are actively seeking interpersonal relationships New Delhi: Customers today expect more than merely a transactional relationship. They are actively seeking interpersonal relationships that curate a comprehensive customer journey. According to a...
In Focus

How Myntra, Amazon, Shoppers Stop & Others use AI for CX

Mannu Mathew -
From improving product recommendations and personalised fit suggestions to delivery, here’s how retail biggies are using artificial intelligence to offer delightful customer experiences New Delhi: Retailers in India are betting big on enhancing the customer experience (CX) with the use of...
E-Commerce

Scaling for success: Five reasons why e-commerce businesses should partner with enablers

Anagha R Ratna -
Strategies for choosing and collaborating with the right enablement partner in e-commerce New Delhi: Redseer estimates e-commerce in India to grow nearly three times in the next three years to reach $163 billion by 2026, growing at a compound annual...
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In FocusAnagha R Ratna -

Malls are getting bigger, shifting from transactional centres to community centres

Malls are expanding in size, which is reshaping the consumer dynamics, say industry experts speaking at the Phygital Retail...
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