customer support
In Focus
Personalized customer support remains key in Retail: Report
Customers expect more than merely a transactional relationship and are actively seeking interpersonal relationships
New Delhi: Customers today expect more than merely a transactional relationship. They are actively seeking interpersonal relationships that curate a comprehensive customer journey. According to a...
In Focus
How Myntra, Amazon, Shoppers Stop & Others use AI for CX
From improving product recommendations and personalised fit suggestions to delivery, here’s how retail biggies are using artificial intelligence to offer delightful customer experiences
New Delhi:Â Retailers in India are betting big on enhancing the customer experience (CX) with the use of...
E-Commerce
Scaling for success: Five reasons why e-commerce businesses should partner with enablers
Strategies for choosing and collaborating with the right enablement partner in e-commerceNew Delhi: Redseer estimates e-commerce in India to grow nearly three times in the next three years to reach $163 billion by 2026, growing at a compound annual...
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Latest News
Twenty1 Foodcourt’s first outlet in Raipur to open on Saturday
The first food court, which will be in Colors Mall, Pachpedi Naka, Raipur, will open on 27 July
New Delhi:...
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