customer interaction
E-Commerce
How can brands delight customers and keep them coming back?
A look at strategies to bring customers back and turn them into potential brand advocates
New Delhi: Delighting customers at various points in their journey with a brand plays a pivotal role in turning them into brand advocates and loyalists.
How a...
In Focus
Personalized customer support remains key in Retail: Report
Customers expect more than merely a transactional relationship and are actively seeking interpersonal relationships
New Delhi: Customers today expect more than merely a transactional relationship. They are actively seeking interpersonal relationships that curate a comprehensive customer journey. According to a...
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Latest News
Shoppers Stop reaches milestone with 10 million first citizen club members
Members of this program enjoy exclusive benefits such as personalized offers, early access to sales and new collections, invitations...
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