Automation
Big Grid
Making CX click for small businesses
Small and medium e-commerce businesses can use CX to level up their growth. Here’s how…By Jenny ChooThe estimated revenue of the Indian e-commerce business in 2022 stood at US$79 billion and is expected to reach US$350 billion by 2030,...
Latest News
Yellow.ai launches INBOX to elevate customer and agent experience
Customer experience (CX) automation platform, Yellow.ai, has launched a new solution - INBOX - a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels. With an intuitive UX, INBOX enables agents to...
Big Grid
Companies need to begin digital transformation now to survive in the new world
Amid the slow recovery of COVID-19, it may be tempting for companies to stick with what is comfortable and delay ambitious digital transformation projects until more stable times. However, leading data and analytics company GlobalData notes that this would...
Retail
‘PriceTrac helps online retailers make intelligent pricing decisions’
PriceTrac technology, offered by Mumbai-based Ugam Solutions, enables online retailers to develop a proactive pricing strategy for specific items and improve margins. In conversation with Gaurav Kumar of IndiaRetailing.com, David Schoenfeld, VP, Sales and Marketing, Ugam Interactive Solutions, the...
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Latest News
India leads in GenAI adoption, investment trends likely to rise in coming years: Report
The study also predicted promising investment trends shortly, with about 94% of respondents anticipating increased investments and budget allocations...
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