Dominated by small format stores – referred to as Mom-n-Pop shops, retail primarily focused on need based shopping to the Indian diaspora. It was never seen as an industry – for that matter even today there are debates on...
To influence purchasing decisions and give time-pressed, on-the-go, digitally connected customers what they value and expect, retailers today need to build detailed consumer profiles from multiple sources, enriched by insights from advanced analytics. The advent of cloud computing now makes...
Kirana stores, other SMEs, and all other formats of entrepreneur, family-owned or multi-generational businesses have rediscovered their niche in the Indian economy...
The e-commerce boom has started deflating the second time in as many decades; hyper valuations are coming back to terra firma, easy funding is no longer easy, discounts are getting discounted, and retaining satisfied customers has become the prime...