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Forrester Research

Customer Experience: Pulse of every business in COVID world

COVID-19 has already impacted the global economy manifold. We have also observed a shift of consumers to online channels, trying out new brands, looking for a sense of community. As the virus started to circulate, the shift in customer...

Reliance Retail set to disrupt Amazon, Walmart-Flipkart: Report

Reliance Retail's upcoming entry into the online retail sector is the biggest challenge for Amazon and Walmart-Flipkart as the Mukesh Ambani-led behemoth is well positioned to create massive disruption in the market, a new report has stressed.According to the...

Reliance’s e-commerce dream to swallow everyone out there

When Paytm Mall started, it took a cue from its investor Alibaba and aimed to become a digital universe for everything.As part of its initial offers, the company started giving cashback to attract customers.According to Pavel Naiya, Senior Analyst,...
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D2C brand The Clownfish to achieve 100% CAGR by 2025: Co-founder Kushal Bhansali

The company aims to grow 2 times year-on-year (YoY) across the categories of bags and rainwear in the next...
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