customer experience

Swiggy Instamart is broadening its offerings to include an even wider array of productsNew Delhi: Food tech giant Swiggy on Thursday said it will integrate Swiggy Mall with its quick commerce offering Instamart, to broaden the choice for consumers...

Through this collaboration, Libas aims to enhance its D2C contribution to its revenue and carve an omnichannel growth path New Delhi: Leading ethnic fashion brand Libas has entered into a strategic partnership with GoKwik, an e-commerce enabler to expand its...

Uniformity, product availability, customer understanding and last-mile logistics are the factors which determine the success of an omnichannel experienceNew Delhi: Fashion brands in India consider uniformity across channels, understanding customers, products and last-mile delivery to be the key factors that...

Founder Meera Dureja of Banjaaran Studio on the brand story, business model and adding a modern touch to traditional shoemakingNew Delhi: In 2019, Meera and her brother, Karanveer Dureja founded Banjaaran Studio with a vision to create unique, wearable...

Gopal Asthana, Chief Executive Officer, Tata CLiQ on the brand’s strategies, approach to technology, personalisation, sustainability and moreFashion & Lifestyle e-commerce platform Tata CLiQ by Tata Group has come a long way since it started in 2016 as a...

From improving product recommendations and personalised fit suggestions to delivery, here’s how retail biggies are using artificial intelligence to offer delightful customer experiences New Delhi: Retailers in India are betting big on enhancing the customer experience (CX) with the use of...

A primer on the 13 unfair digital commerce practices prohibited by The Central Consumer Protection Authority which impair consumer interestAs many as 71% of online consumers surveyed by research firm LocalCircles reported being subject to hidden charges for...

Sandeep Jabbal, Chief Digital Transformation and Information Officer, at Shoppers Stop, speaks about the company’s technology strategy, areas of investment and focus and key challenges New Delhi: With almost two decades of experience in the realms of technology and digital...

Piyush Chowhan, Chief Information Officer, Panda Retail Company, Savola Group, Saudi Arabia speaks about technology in retail, its evolution, its challenges and much more…New Delhi: With over two decades of experience in the supermarket, hypermarket and fashion retail, Piyush...

Network expansion, a strong uptick in demand for premium brands, increasing traction for value brands in smaller cities and general elections will be among the key drivers for the retail sector, which is also moving from being just a...