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The Year That Was: Customer-centricity key to shopping mall success

Shopping malls are the lifeline of the modern retail industry. The great Indian shopping mall boom began innocuously enough in the early 2000s, with just three malls in existence in the entire country. Nineteen years later, the number has...

J. Suresh, Managing Director & CEO, Arvind Lifestyle Brands Limited

J. Suresh is the Managing Director & CEO of Arvind Lifestyle Brands Ltd, the Brands & Retail subsidiary of India’s largest textile company Arvind Ltd.Suresh joined the company in September 2005 and since then has turned around the company...

Building effective payment check-out and loyalty programs

The only mantra that drives retail today is a customer-first approach. If we apply this logic to every aspect of our management, we can effectively be future-proof as well. If we measure our success by our retail offerings in...

Building consumer engagement essential for malls

The retail landscape is changing. Many have questioned the future of brick-and-mortar retail in the face of online e-commerce taking precedence. But we believe that the two can in fact co-exist to serve very different purposes.Engagement and experience can...

Visual Merchandising: A tool to help brands get noticed in malls

There are two kinds of shoppers who visit a mall. One belongs to the category of impulse shoppers who do not have an agenda or preference for brands as part of their shopping list and then there is the...

Indian Malls: Selling experiences to engage consumers

Shopping centres encapsulate a robust holistic experience of entertainment, food, shopping, and leisure. They are no longer looked upon as retail destinations but instead have evolved into platforms to garner memorable experiences and spend good quality time. They have...

Effective Mall Management: Essential for the success of a shopping centre

If one were to map out the last decade in the history of Indian Shopping Centres, the rapid changes will be evident to the fact that our industry is growing and evolving at a rapid pace. The only way...

Malls awe visitors with installations that are works of art

When Henri Matisse was quoted saying ‘Creativity takes courage’, perhaps he was foreseeing the efforts that would go into designing giant size art installations that adorn atriums and foyers of malls in India. A sight to behold, these creative...

Modern design helps close the digital divide, generate traffic for Indian malls

The traditional mall is fast becoming a historical anachronism. With the blitz of e-commerce and the convenience of doorstep delivery, brick-and-mortar retail suffered heavy losses. To stop the modern mall from going out of fashion, shopping centre developers are...

Adidas India & Select CITYWALK join hands to drive awareness for reducing the use of single-use plastic

adidas has announced a grassroot level initiative to drive awareness for reducing the use of single-use plastic among consumers in collaboration with Select CITYWALK, the first mall in Delhi to go plastic-free. As part of the activity, adidas and Select...
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Chandigarh witnessed impressive growth in home & kitchen sector on Amazon

The city experienced healthy double-digit growth across various product categoriesNew Delhi: Amazon.in has reported significant growth in the home and...
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