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Anil Menon, Head IT, Trent Hypermarket

Anil Menon, Head IT, Trent Hypermarket
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The author is Head IT, Trent Hypermarket
Do we understand customer experience or is it just a buzz word?Do we understand customer experience or is it just a buzz word?

Do we understand customer experience or is it just a buzz...

A lot has been spoken about Customer Experience and it still continues to generate interest. Since CX typically is the experience of an individual...