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Anil Pradhan

Retailers want stricter policies as soaring e-commerce returns squeeze margins

From high cash-on-delivery (COD) return rates to tag-loop checks, brands across India are tightening the reins on customer returns to protect margins and maintain service integrity. New Delhi: In India’s ever-competitive retail battlefield, where customer satisfaction often trumps profitability, a...
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Why consumers continue to adhere to traditional preferences in jewellery buying

While modern styles and sustainable options like lab-grown diamonds are rising, many consumers still prefer traditional jewellery The Indian Jewellery...
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