AI is leaping from quirky chatbots to full‑blown profit engines—watch Mukesh Bansal and Anish Trivedi map the 12‑month retail reboot
What happens when India’s serial tech‑unicorn builder sits down with the country’s most eclectic media mind? In this 20‑minute PRC‑exclusive fireside chat, Mukesh Bansal—the visionary who turned Myntra into a fashion powerhouse, transformed wellness with Cult.fit, and is now betting big on Nurix.ai—shares the stage with Anish Trivedi, raconteur‑extraordinaire and CEO of Alenka Media, whose career has bounced from Wall Street to radio stardom to steering in‑store digital engagement for leading retailers.
Together they strip the hype from artificial intelligence and lay bare its next‑12‑month impact on Indian retail:
- Front‑line revolution: How AI voice and chat agents are already resolving up to 90 % of customer queries—and what that means for service costs and NPS.
- Back‑end superpowers: From vendor reconciliation to real‑time inventory fixes, Mukesh reveals 12 use‑cases his team is piloting with a top Indian retailer that could add 4–5 percentage points to the bottom line.
- In‑store magic vs. privacy minefields: Anish probes the fine line between face‑recognition personalisation and GDPR‑style compliance.
- Build or rent? Why 99 % of brands should piggy‑back on existing LLMs instead of training their own—and how that levels the playing field for even the most traditional chains.
- The CEO’s “personal AI” wish‑list: Mukesh’s candid take on an assistant that flags wasted minutes and pinpoints tomorrow’s profit leaks today.
If you sell, stock, or serve anything in 2025, this conversation is your crystal ball. Hit play, take notes—and be ready to rethink every process from checkout to C‑suite decision‑making. Missing it means watching your competitors automate first.
