The Indian e-commerce retail logistics industry would grow 36 percent in the next five years, a report said here on Friday.
The sector is serviced by traditional logistics service providers, e-commerce retail focused logistics service providers and captive logistics arms.
“It is largely a captive market (49 percent share), however, a sizeable share is still dominated by new age players catering especially to e-commerce retail,” the report said.
The study further revealed that return shipments constitute 18-20 percent of total shipments in the e-commerce indutry.
“However, with stricter return policies and improvement in processes, returns are expected to reduce to 10-12 percent by 2020.”