By: SHRADHA MANGAL, GODREJ NATURE’S BASKET, MUMBAI
It was one of the busy days during pre-Diwali when Shradha, the customer relationship manager received a call from Mr. Vishant, from JP Infrastructure who was looking for Diwali gift hampers for their HNI clients. It was about 1.30 pm when he called and had a meeting fixed at 3.30 pm .As they were very short of time, she quickly prepared a few samples as per the requirements specified by the client.
When she visited their office, they were happy with the overall hampers but wanted a few changes. These changes were required to be done and shown to them the same day itself as their directors were available only on that day. Since no one else was available at the store and this was required on an urgent basis, Shradha went back to the store, tweaked the hampers and got them back to the client within a short period of time.
Understanding the requirement of her presence, she waited without complaining. Finally, at 12.30 am the marketing team came out with the final order. They gave an order of about 250 hampers that needed to be executed in the next 2 days, as after that the clients would be going for their Diwali leave. She assured him that the hampers would be delivered on time. Shradha arranged for the products gathering all means and the hampers were delivered on schedule. The client was delighted with the overall appearance of the product. He was very happy with how the entire order was handled and executed. He thanked Shradha for all her suggestions, efforts and the experience with Nature’s Basket!