Here's why experts favour customer retention over acquisition in online commerce
New Delhi: A report by customer engagement platform MoEngage found that over 62% of customers uninstalled their e-commerce applications within the first week of downloading them.
Retention is increasingly becoming more...
A look at how major retailers, e-commerce giants and other players have started capitalising on the potential of Generative AI to deliver customer satisfaction and achieve more engagement
New Delhi: ChatGPT by OpenAI took the world by storm when it...