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Sunday, 24 August 2025

FIRESIDE CHAT: CPO & CTO Reliance Retail Anand Thakur & Fynd's Ragini Varma on Experiential Retail
Retail
This session features a fireside chat on experiential retail with Ragini Varma, CBO, Fynd, moderating the discussion. She is joined by Anand Thakur, Chief Product & Technology Officer, Reliance Retail, who shares insights on omnichannel retail, customer experience, and emerging retail technologies.
The conversation covers topics such as integrating online and offline retail, using AI and smart technology in stores, and optimising consumer interactions for long-term engagement. Thakur also highlights trends like 3D printing, AI-driven personalisation, and the role of data in enhancing omnichannel retail.
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Retail
Damodar Mall is a well-known business leader in India's retail industry, particularly in the food and grocery sector. He is the current CEO of the Grocery Retail business at Reliance Retail, India's largest retail company. He plays a significant role in shaping the grocery retail landscape in the country through Reliance's various grocery formats, including Reliance Fresh, Reliance Smart, and JioMart.
Expertise:
- He is known for his deep understanding of Indian consumer behavior, especially in the food and grocery segment. Mall often focuses on how India's middle class shops, highlighting cultural influences and traditional buying habits.
Career Highlights:
- Before joining Reliance Retail, Damodar Mall held senior roles at other prominent companies, including Future Group, where he worked closely with Kishore Biyani, another notable figure in Indian retail.
- He has over two decades of experience in the retail industry, with a focus on developing formats that cater to India's diverse consumer needs.
Educational Background:
- He holds an MBA from the Indian Institute of Management (IIM) Bangalore, a prestigious business school in India.
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