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Sunday, 24 August 2025

FIRESIDE CHAT: Crystal Gazing into Indian Retail
Retail
Neha Bothra, author, anchor, and podcaster at Forbes India talks to Kunal Bahl, Co-Founder Snapdeal, Titan Capital & AceVector Group on the evolution of India's retail sector. Bahl, a key player in the e-commerce revolution, shares insights on the early challenges of online shopping adoption and how Indian consumers gradually embraced e-commerce across categories.
The discussion covers omnichannel retail strategies, the rise of new-age brands, the increasing cost of online customer acquisition, and the role of technology in managing retail complexities. Bahl also highlights premiumisation, investment trends, and the challenges of organising India’s unorganised retail sector.
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Retail
Damodar Mall is a well-known business leader in India's retail industry, particularly in the food and grocery sector. He is the current CEO of the Grocery Retail business at Reliance Retail, India's largest retail company. He plays a significant role in shaping the grocery retail landscape in the country through Reliance's various grocery formats, including Reliance Fresh, Reliance Smart, and JioMart.
Expertise:
- He is known for his deep understanding of Indian consumer behavior, especially in the food and grocery segment. Mall often focuses on how India's middle class shops, highlighting cultural influences and traditional buying habits.
Career Highlights:
- Before joining Reliance Retail, Damodar Mall held senior roles at other prominent companies, including Future Group, where he worked closely with Kishore Biyani, another notable figure in Indian retail.
- He has over two decades of experience in the retail industry, with a focus on developing formats that cater to India's diverse consumer needs.
Educational Background:
- He holds an MBA from the Indian Institute of Management (IIM) Bangalore, a prestigious business school in India.
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