In order to support sellers – some of whom had Cash on Delivery (CoD) orders returned post the high currency notes demonetization announcement – e-commerce major Snapdeal said that any return charges, which are in normal course, borne by the seller, will be paid for by the company.
The company said that it will bear all the logistics and packaging cost for all CoD orders, worth more than Rs 500 and above, which have been returned by users in the week following the demonetization (9th – 15th November, 2016).
This move follows a string of measures taken by the company in recent weeks to help both the users and sellers manage in a situation of reduced availability of currency notes.
Immediately after the currency ban, Snapdeal rolled out Wallet on Delivery, where users could pay on the FreeCharge wallet upon delivery. Snapdeal also sent card swipe machines to users, so that they could pay on their cards in the absence of currency notes.
Users were also given the option to delay acceptance of their CoD orders by a few days till they could arrange the required currency for the payment. Those who tendered the payment with Rs 2000 notes were offered the option to receive the change back in their FreeCharge wallets.