Snapdeal has tied up with supply-chain company Gojavas to launch a ‘90 minutes reverse pick-ups’service. The service will cut the lead time to return/ replace online orders to 1 hour 30 minutes, down from the current 24 hours.
This initiative is in line with the partnership’s efforts to design logistics and supply solutions that enhance the online shopping experience, delivering products with speed and accuracy and strengthening the buyer-seller transaction ecosystem.
“Snapdeal and gojavas have been working together to augment the logistics ecosystem in the country by bringing innovative customer-focused solutions. The 90-minute reverse pick-up facility is a continuing collaborative effort to design insightful logistics solutions that strengthen our supply chain infrastructure,” Ashish Chitravanshi, Vice President Operations, Snapdeal, says.
“Our association helps us create unique offerings basis Snapdeal’s insights into customers’ everyday shopping needs and gojavas’ understanding of logistics and delivery challenges, with the ultimate focus on delivering customer delight,” he adds.
This facility, which is currently live in 15 cities, will enable swift, hassle-free returns as well as refunds.
“This strategic partnership with Snapdeal has acted as a huge catalyst in fast-tracking go-to market for innovations gojavas was pursuing on its own earlier,” says Mohib Rub, Head, Last Mile Operations, Gojavas.
“Both teams are looking to expand this service to all the 300 cities within our network in the next 3-5 months,” Rub adds.