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Pandemic changing shopping, focus now on making it faster, easier, safer

A reminder of mandatory masks, rearranged shelves, paying bills through a plexiglass divider, checking shoppers' temperatures at the door - the coronavirus crisis is changing the shopping experience, albeit, for a faster, easier, and a safer one. According to a...

Nordstrom to close all US stores

Apparel retailer Nordstrom withdrew its fiscal 2020 forecast and said it would close stores in the United States and Canada for two weeks due to the coronavirus pandemic. “The health and safety of our customers and employees remain our top...

6 Major Trends Reshaping Luxury Retail In 2020

Luxury retail is experiencing a paradigm shift. The traditional ways of doing retail are no more effective and require a radical makeover. Mobile commerce is blooming worldwide as growing number of consumers are using their smartphones to research, compare,...

Nordstrom Introduces See You Tomorrow: A resale shop curated by Olivia Kim

Leading fashion retailer Nordstrom announced its latest creative projects initiative, See You Tomorrow, a new re-commerce experience launching on January 31, 2020. Powered by Yerdle, See You Tomorrow offers customers both an online resale site and an in-store shopping...

Beauty brand Herbivore raises US$ 15 million in Series A funding led by Silas Capital

Herbivore, the cult-favorite prestige skincare brand, announced that it has received a US$ 15 million Series A investment led by Silas Capital, a venture and growth equity firm with unique experience in accelerating growth for the next generation of...

Why retailers need to change the game from a product-centric to service-centric approach

Retailers need to find new business models and performance matrices different from GMV (Gross Merchandise Volume) and scale. The ever-changing customer expectations and reducing differentiation in terms of products and range would require retailers to compete on customer service,...

Retail Education: Training employees for greater success, productivity

The Indian retail industry is very vast and is considered to be a platform which has employment for all. Be it the educated, barely educated or the uneducated, the skilled or the unskilled, labours or managers, everyone can find...

Indian Malls Selling Experiences: Taking CX to the next level

In an era where digital is taking over all aspects of life, including retail, the pace at which e-commerce has been engaging customers is making brick-and-mortar stores re-evaluate their strategies. In order to stay relevant, malls and brands need...

Ivanka Trump announces closure of her fashion brand

US President Donald Trump's daughter, Ivanka Trump, has decided to close down her fashion brand.The move comes over a year after she split from the company to enter the White House as a senior adviser, BBC reported on Tuesday.Ivanka...

Nordstorm trims 106 customer service jobs in the US

Nordstrom last week eliminated 106 customer care jobs. The Seattle-based retailer said the positions being eliminated, customer-care specialists, had been made obsolete by improvements to its overall shopping experience. No other job cuts are in the works right away despite the...
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Which technologies will fuel the next wave of growth in retail?

AI, IoT, Robotics, AR, VR, and Computer vision sensor fusion to play a key role as per a report...
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