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Amitabh Taneja

I Just Did It featuring stories of exceptional customer service unveiled at TRRAIN Retail Awards

This is the 13th edition of the book that is brought out every year by IMAGES Group in collaboration with TRRAINNew Delhi: IMAGES Group and Trust for Retailers and Retail Associates of India (TRRAIN) unveiled the 13th edition of...

Malls, Retailers say collaboration, technology & digitisation are key for revival, growth

In an attempt to announce the return of normalcy to the real estate and retail sectors, IMAGES Group successfully conducted its first physical event – after a long gap of 12 months, ever since the pandemic broke out. ‘Retail...

SCAI launches ‘Trusted Shopping Centre’ Mark; 50+ malls applying to ensure 360° customer care

Shopping Centers Association of India (SCAI) on Monday marked a new milestone for the Indian Retail and Shopping Centre industry.The apex body of Modern and Organised retail in India launched the World’s First Consumer Centric ‘Trusted Shopping Centre’ mark...

Shopping Centres & Retailers: Accelerating Collaboration to Co-Build India’s Consumption Story

COVID-19 has had one of the most severe impacts in history on the Retail and Shopping Centre Industries worldwide and the resultant lockdowns and the consumption story globally and in India has gone down several notches. In a session of...

SCAI urges Maharshtra govt to remove operational time restrictions on malls

At the onset of the festive season, the Shopping Centres Association of India (SCAI) on Wednesday has urged Maharashtra Chief Minister Uddhav Thackeray to remove the cap on operational timings that are curtailing business operations. "Across the country, time restrictions...

COVID-19 Impact: Key learnings & future course of action for retailers

India’s retail sector is one of the largest employers in the country with almost 46 million people working in the industry. With the onset of the pandemic and as retail businesses continue to be deeply damaged by the ongoing...

Malls report sizeable footfalls, ample business in the second week of Unlock 1.0

While the sentiments on Day 1 were greatly encouraging, the industry has had the time to study footfall patterns and purchase behaviours over several days, including on the first weekend since the lifting of restrictions. In a second, exciting...

Building passion within organisations

India’s retail sector employs over 46 million of her citizens. A vast majority of them come from middle-income and lower-income salaried classes from across India’s urban, peri-urban and rural heartlands. Their livelihoods and futures are in immediate peril as...

SCAI Virtual Roundtable VII: How malls are implementing the new normal, ensuring consumer confidence

The seventh edition of #SCAIMondays was a special webcast of shopping centre heads and senior mall management executives who reported from the frontlines with real-time updates on customer experiences and retailers’ feedback on the first day of shopping mall...

Safety-First Customer Service: The new mantra for shopping centres

The sixth #SCAIMondays virtual roundtable series, conducted on June 1, focused on how footfalls and shopper movements could be managed inside shopping centres since they have now been given a green signal from the Government of India to re-open their...
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Third Wave Coffee’s CEO Sushant Goel steps down, former KFC CEO Rajat Luthra to take charge

The appointment of Luthra will be effective from the first quarter of FY25New Delhi: Speciality coffee QSR chain Third...
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