Webinar
Next-Level Engagement: Data Meets Loyalty
Overview
Customer expectations have evolved — and so must your strategy. As digital channels multiply and attention spans shrink, brands face increasing pressure to deliver experiences that are not only seamless and personalized, but also consistent across every touchpoint.
This webinar explores how businesses are leveraging unified data, smart automation, and omnichannel engagement tools to transform how they interact with customers. From acquisition to retention, discover the tactics that are reshaping loyalty in today’s dynamic, data-driven world.
Featured Speakers
Nicholas Kontopoulos
Vice President of Marketing for Twilio, Asia Pacific & Japan
As the Asia Pacific & Japan Vice President of Marketing for Twilio, Nicholas Kontopoulos harnesses over 30+ years of professional experience, built across multiple industries and geographies. He’s passionate about challenging the 'status-quo' and 'management dogma' that stifles the creative thinking processes that are paramount to delivering amazing customer experiences, Nicholas ensures that ‘Customer Experience’ is a core business ideology at the heart of the brand.
Abhishek Lal
Chief Digital Officer, Marks & Spencer Reliance India Pvt. Ltd.
Abhishek Lal is a seasoned digital transformation leader and AI strategist with over 25 years of experience driving innovation in the consumer goods and retail sectors. As the Chief Digital Officer at Marks & Spencer Reliance India, he leads high-impact initiatives across omnichannel retail, AI, and e-commerce—integrating technology, digital marketing, and customer experience to deliver tangible business outcomes.
Suman Guha
Chief Product & Technology Officer, Tata CliQ
Suman Guha, CPTO at Tata CLiQ Luxury, is a name synonymous with innovation and leadership in the world of technology and commerce. With over 18 years of experience scaling products from ground zero to 200 million users, Suman has not only built cutting-edge solutions but also led 40+ award-winning teams across North America, Europe, and Asia. Today, he spearheads Tata CLiQ Luxury, driving a team of 250+ to redefine premium shopping experiences through sustained innovation and growth.
Key Takeaways
- Smarter Interactions Across Touchpoints Explore how email, video, social media, and in-app messaging can work together to create a fluid, frictionless experience for your customers.
- Unifying the Customer Journey Get practical tips on stitching together fragmented data to build a consistent, compelling message — especially valuable for global or cross-platform brands.
- Personalisation That Actually Works Learn how real-time analytics can help you go beyond first names and product suggestions — and start delivering experiences that feel truly personal
- What’s Working (and What’s Not) Hear real stories from brands that are getting it right — and the lessons they’ve learned along the way.
Who Should Tune In?
If you’re a CX leader, e-commerce operator, digital marketer, or customer strategy professional, this session is built for you. Whether you're scaling globally or simply trying to get a better grip on your customer journey, you’ll walk away with new ideas, strategies, and a few "why didn’t I think of that?" moments.
Register to Watch Now 
