Fred Reichheld
Retail
73% NPS- Jabong attains a new benchmark in its customer experience
In line with its customer centric goal, Jabong got its Net Promoter Score (NPS) process certified by Nielsen and declared that it has attained an NPS of 73 % (based on surveys conducted during September 2014). Though not strictly comparable,...
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Smartsters opens shop-in-shop store at Crossword in Pune
Currently, the company plans to open over 10 shop-in-shop locations pan India Bengaluru: Kids’ furniture brand Smartsters has launched its...
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