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Drive Me Crazy

Little Things Mean a Lot

I have been struck recently by the large effect that little things have on me, and how these little things, both good and bad, can have the effect of turning a great customer experience sour, or vice versa. And...
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Retail boom in sacred cities driven by a surge in spiritual tourism

Growing tourism is attracting retail brands to establish a footprint in these potential market  New Delhi: Retail chains are capitalising...
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