Customer service
E-Commerce
43% of online shoppers frustrated with ineffective chatbots: Survey
The survey highlights that chatbots are increasingly adopted for faster responses and cost savings.New Delhi: A survey conducted by Kapture CX, a provider of AI-powered customer experience solutions, has revealed that ineffective chatbot assistance is the primary frustration for...
In Focus
Chaayos’s future lies in blending automation with personalised customer service: CTO Mohit Malik
Mohit Malik, Chief Technology Officer, Chaayos sheds light on the growing relevance of technology in the food industry and how Chaayos harnesses technology to achieve efficiencies and offer differentiated experiencesNew Delhi: With over 16 years of experience, Mohit Malik...
D2C Buzz
5 Pillars of Customer Retention
Customer experience, social media, trust, transparency and data critically impact customer retention said representatives of leading brands speaking at the India D2C Summit 2024Mumbai: Retaining existing customers is far more lucrative for brands than acquiring new customers. However, apart...
Leaders Ink
11 ways to build deep-rooted customer relationships
Simple, effective strategies for haircare brands to retain customers In today's competitive market, haircare brands need more than just great products—they need loyal customers. “Retention” is about building lasting relationships that benefit both, the brand as well as the consumer....
In Focus
The Role of Mixed Reality (MR) in Retail
A look at the different use cases of Mixed Reality (MR) in Retail and how this emerging technology possesses the potential for massive digital transformationMixed Reality (MR) is poised to revolutionize the retail industry, offering a unified view of...
Fashion & Lifestyle
Traditional Offerings, Modern Methods
Pune-based two-year-old ethnic wear brand, Pareha is employing new-age channels and strategies to win more customers and market shareNew Delhi: The ethnic wear market in India encompasses a diverse array of garments, including sarees, salwar suits, lehengas and kurta-pajamas....
Latest News
I Just Did It featuring stories of exceptional customer service unveiled at TRRAIN Retail Awards
This is the 13th edition of the book that is brought out every year by IMAGES Group in collaboration with TRRAINNew Delhi: IMAGES Group and Trust for Retailers and Retail Associates of India (TRRAIN) unveiled the 13th edition of...
In Focus
Youth, Bharat will drive the next wave of growth for Digital Commerce & D2C: Experts
More D2C brands will emerge from tier 2 or tier 3 cities and youth are driving digital commerce with 80% purchases from the channel according to experts speaking at the Internet Commerce Summit in Bengaluru
Bengaluru: Tier 2 and tier...
In Focus
5 ways to leverage the power of ChatGPT in retail
ChatGPT has various uses cases in retail across customer experience, supply chain and market research
Artificial intelligence (AI) bot ChatGPT has been making waves across the world with its powerful capabilities. Developed by the company OpenAI led by chief operating officer Sam Altman,...
Food Service
Zomato Chooses Konnect Insights to Boost Its Customer Experience Strategy
Zomato turned to Konnect Insights to be able to leverage decision-driving data and equip themselves to achieve their CX objectivesMumbai: Konnect Insights, the omnichannel customer experience management platform, announced that Zomato, has chosen Konnect Insights to help it achieve...
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Latest News
Yes Madam criticised over purported email on firing of stressed staff; some dub it a marketing stunt
Internet users, however, were sceptical and speculated about the post's legitimacy, terming it a publicity stunt.New Delhi: Online beauty services...
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