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Why retailers need to change the game from a product-centric to service-centric approach

Prof. Piyush Kumar Sinha - June 3, 2019

Retailers need to find new business models and performance matrices different from GMV (Gross Merchandise Volume) and scale. The ever-changing customer expectations and reducing differentiation in terms of products and range would require retailers to compete on customer service,...

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Latest NewsIndiaretailing Bureau - April 19, 2024

Retail sales grow 8% y-o-y in March 2024: RAI Survey

According to the survey, sports goods reported a growth of 11% followed by apparel and beauty showing a growth...

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