The Sleep Company, a pioneer in next-gen mattresses and comfort-tech furniture, redefined its delivery operations by partnering with Fynd TMS (Transport Management System). By integrating Fynd’s technology and expertise, the brand turned slow, costly, and unreliable bulky-item deliveries into a seamless, scalable, and customer-friendly operation.

Known for comfort innovation, The Sleep Company was challenged by slow, unpredictable deliveries of large products, especially in metropolitan Mumbai. Third-party logistics partners often took 4–5 days for fulfilment. Damaged goods and inconsistent updates left both the company and its customers frustrated. Recognising that excellent delivery is key to a great customer experience, The Sleep Company took decisive action in November 2024: it launched its own delivery fleet for end-to-end control, powered by Fynd’s agile Transport Management System.

The Sleep Company struggled with slow deliveries, with average fulfilment taking up to 120 hours, making even local deliveries frustratingly late. High third-party costs from outsourcing inflated operational expenses and squeezed margins. Both teams and customers lacked real-time visibility, often waiting for updates, and delivery quality, timelines, and customer experience were dependent on external partners. Products were frequently damaged in transit, raising return and escalation rates. Dissatisfied customers and complaints about service, delays, and damaged goods created an urgent need for change. "These logistics struggles kept us from delivering the seamless experience we envisioned. We knew shifting to our own fleet was a big move, and we needed a TMS that could support that. Fynd stepped up. Their platform was key to making it happen," said Vikas Rao, Product Manager - Purchase Experience and SCM, The Sleep Company.

The Sleep Company selected Fynd TMS after evaluating multiple solutions because it matched their needs for speed, flexibility, and value. Fynd implemented a rapid onboarding process, signing the client in a day and going live in weeks instead of months. The solution delivered essential logistics features without hefty enterprise fees and came with reliable support; The Sleep Company praised Fynd’s engineering team for finding solutions instead of saying 'no'. The routing engine dynamically optimised deliveries, cutting both time and costs, while scheduled deliveries allowed customers to pick convenient slots, eliminating uncertainty. Fynd’s user-friendly system enabled smooth use for drivers and staff of all skill levels, while real-time control and transparency let operations and customers track deliveries, verify proof, and confirm with OTPs. "Fynd’s agility really stood out. Their support was always prompt. They actually delivered on all our use cases, making a real difference," Vikas Rao added.

In just three months of using Fynd TMS, The Sleep Company completed over 10,000 express deliveries, achieving 95% next-day deliveries compared to under 10% previously. Fleet capacity utilisation rose to over 75% from less than half before, and the average delivery time reduced from 120 hours to 48 hours. Logistics costs were significantly lowered through optimised scheduling and routing. Customer escalations and complaints dropped sharply, damages became nearly zero due to robust in-house control, and both managers and end-customers enjoyed consistent, real-time visibility. The app-first experience provided easy proof of delivery and efficient driver workflow, transforming The Sleep Company’s logistics operations.

By bringing its New Era of Comfort to last-mile delivery, The Sleep Company unlocked fast, reliable, and cost-effective logistics—with happier customers and a more empowered team. Fynd’s agile platform wasn’t just a technology vendor, but a true partner in building a scalable foundation for growth. Today, The Sleep Company delivers dreams in record time—and sets a new standard for innovation in the furniture delivery space.