Prof. Piyush Kumar Sinha

Why retailers need to change the game from a product-centric to service-centric approach

Prof. Piyush Kumar Sinha - June 3, 2019

Retailers need to find new business models and performance matrices different from GMV (Gross Merchandise Volume) and scale. The ever-changing customer expectations and reducing...

Retail

Retail As Service: The new business model

Prof. Piyush Kumar Sinha - February 15, 2019

Indian retail is characterised by fragmentation. A single retailer would never have a major share of the market as consumers have many options to...

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Prof. Piyush Kumar Sinha

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