Rajesh Emmanuel Francis is a seasoned professional with over three decades of experience across the advertising, banking, restaurant, and retail sectors. His strategic vision and leadership have played a pivotal role in transforming MagSon into a leading name in the gourmet food retail space in western India, all within just 15 years.
Since founding MagSon in 2009, the brand has grown steadily, now operating 29 gourmet food stores. Building on this momentum, he launched My Chocolate World in 2022, a specialty chocolate retail concept that has expanded to three stores. In 2024, he further diversified the portfolio with the launch of Nasta Bazar, a quick-snack concept with three outlets, and The Goan Bakery, adding another flavourful dimension to the group’s offerings.
Rajesh’s multifaceted background and deep industry insight have been key drivers behind MagSon’s success. His innovative marketing strategies, paired with strong financial expertise, have not only propelled growth but also ensured sustained profitability. His emphasis on delivering a top-notch customer experience has fostered strong brand loyalty and helped MagSon stand out in a competitive market.
Under his visionary leadership, MagSon continues on an upward trajectory. With a clear focus on innovation, customer satisfaction, and operational excellence, the company is well on its way to becoming a national force in India’s retail landscape.
In an exclusive interaction with IndiaRetailing, Francis shares his professional challenges and accomplishments…
I enjoy being in retail because: I love engaging with people, offering them a variety of cuisines from around the world, and helping them find exactly what they need. It’s rewarding to create a positive shopping experience and see customers leave satisfied.
The biggest professional challenge I face is: Getting skilled manpower for stores.
To achieve full potential, Indian retailers must: Embrace digital transformation, invest in supply chain efficiency, prioritise customer experience, and adopt data driven strategies to understand customer behaviour.
I think my key professional accomplishments are: Consistently exceeding sales targets, leading a successful team, initiatives to improve customer service, and implementing innovative merchandising strategies that boost store performance.
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Rajesh Emmanuel Francis
Designation: Managing Director
Company/ Organization Name: MagSon Retail & Distribution Ltd.
Brand/s Name: MagSon, My Chocolate World, Nasta Bazar, The Goan Bakery
Company Vertical/s: Retail
Core Business: Gourmet Foods
Address: 506, Akshar Square, Vastrapur, Ahmedabad, Gujarat, 380054
Company e-mail: info@magson.in
