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Pandemic Impact: 9 in 10 consumers cautious about spending going forward, says survey

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With the record-setting coronovirus caseload creating more uncertainty about jobs and economic recovery, nine in ten people polled in the country are worried and cautious about spending going forwards, says a survey.

Pandemic Impact: 9 in 10 consumers cautious about spending going forward, says survey

According to a global survey by British lender on Thursday, “as much as 90 percent of Indian respondents say the has made them more careful with their expenditure now. Globally, only 75 percent say so”.

Reflecting this increased caution, 76 percent of Indian respondents as against 62 percent globally feel that the economic impact of the pandemic has made them more likely to track their spending, with over 80 percent either using or interested in using budgeting tools or tools that block card-spend over specified limits, says the survey.

They also want new ways to track their money digitally even as a vast majority of 78 percent of the Indian respondents say they will shop more online while the global average is only around two-thirds.

Consumers around the world, including in India, are now spending more on basics such as groceries and healthcare and digital devices than they did prior to the pandemic, and they expect this increase to continue in the future.

Also, a full 64 percent of Indians in the survey said they have spent less on travel/ holidays than they did before the pandemic (64 percent globally), while 30 percent have spent less on experiences (41 percent globally) and 56 percent have spent less on clothes (55 percent globally).

The survey assumes this trend to continue in India with 41 percent saying they anticipate spending less on travel/holidays, 19 percent on experiences and 28 percent on clothes in the future.

Also, Indians are more likely to shop conscientiously than the average global consumers as over two-thirds say they are now more likely to shop locally (72 percent), more sustainably sourced products (69 percent) and with small businesses (73 percent).

The online survey — conducted among 12,000 adults across 12 markets of Britain, Hong Kong, India, Indonesia, Kenya, China, Malaysia, Pakistan, Singapore, Taiwan, the UAE, and the US — is the second in a three-part series, looking at how the pandemic has transformed consumers” way of life, and what changes could be here to stay.

While the first survey, carried out in July, had focused on the pandemic”s impact on earnings, the second offers new insights into the way the global health crisis is changing consumer spending habits.

Respondents in all the 12 markets want to do more online shopping from now on because of the pandemic but in India, the preference for online shopping has shifted significantly.

Prior to the pandemic, only 54 percent of Indians preferred to shop online versus in-person, but this is now 69 percent for future purchases. This higher preference for online shopping/payments is true across a range of purchases, from groceries and travel to digital devices, says the survey.

As a result, 87 percent of Indians in the survey as against 64 percent globally now expect their country to go fully cashless, the highest in any country surveyed, with a majority expecting this to happen by 2025, says the survey.

The survey results are supported by StanC’s ATM withdrawals globally. Across the 10 surveyed markets where it offers retail banking (all except Britain and the US), the pandemic has dramatically accelerated decline in ATM usage. Cash withdrawals from ATMs are now half what they were two years ago.

StanC India is largest international bank with 100 branches across 43 cities in the country, in operations since 1858, offering corporate, commercial and institutional banking, private banking as well as retail banking.