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Retailers must ‘go the extra mile’ to overcome inefficient and unprofitable delivery models

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For retailers, ensuring a smooth and satisfactory ‘last-mile’ delivery – the final leg of the journey where a product lands in a consumer's hands – is now more significant than ever. A superior last-mile experience engages and retains consumers, with our research showing that three-quarters are willing to spend more if they are satisfied with the delivery services…

Retailers must ‘go the extra mile’ to overcome inefficient and unprofitable delivery models

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