Home CIO Special Chetan Chaturvedi, CIO, Head – IT, Reliance Market Retail Ltd.

Chetan Chaturvedi, CIO, Head – IT, Reliance Market Retail Ltd.


What according to you are the three biggest/most important changes happening in the world of technology?

Mobility with higher bandwidth/ Machine Learning/ Real time Analytics & Business Intelligence

How do you think these changes will impact Indian retail?

India is one of the biggest consumer market in terms of mobile devices. Now if we provide mobile connectivity with much higher bandwidth and robust availability, millions of whole sellers & distributors will have access to the merchandise & free market. The retail industry is set for exponential growth as real time analytics could bring in efficiencies in inventory management, product placements, Supply Chain, Deliveries, and even product development for the right consumer market. The two hot technologies that are becoming very popular world over namely Robotics & Drone Deliveries in Retail are yet to get a serious consideration in Indian Market.

What are the 3 game changing technologies in the space of customer experience?

Smart Mirrors/ Augmented and Virtual Realities/ Mobility

What are the top priorities for you in the coming years you as CIO of the company/ brand?

Enable the business to reach out to mass middle India through technology/ increase productivity of sales force and bring in efficiencies of scale/ Cost effective Deliveries and distribution.

Top 3 challenges retailers will face from a Technology point of view in India?

Integrated supply chain/ Automated Warehouse management/ Robust & High speed Network

How is IoT shaping up the industry? Tell us about the role and significance of IoT in your company?

Not exactly, IoT but we have a lot of networked and mobile devices for order management, store operations, and Point of Sale.

Your top 3 favourite retail technologies, which you would like to introduce in India?

Checkout free stores/ IoT/ Virtual and Augmented Reality