Gurpreet Singh Bhatia is a retail and hospitality professional with over 21 years of experience. Have been a part of initial setup teams in defining consumer service deliverables, retail operations and managing P&L responsibilities.
Bhatia’s experience in retail spans across supermarkets, hypermarkets, apparels and hospitality.
According to Bhatia, the three biggest/ most important changes happening in the world of technology are mobile technology, Omnichannel platforms and customer experience.
The three game changing technologies in the space of customer experience are mobile, e-commerce and AI, shared Bhatia.