Luxury Daily, one of the the world’s leading luxury business publications, organizes the most prestigious luxury awards handed out annually. The New York-based publication – which covers strategy, tactics, execution and results for luxury marketing, and retail across all mediums and channels – has acknowledged the most outstanding consumer-focused, strategic, tactical and creative Luxury Retailer of the Year for 2016.
All candidates have been selected by the Luxury Daily editorial team and from reader nominations. A qualification for nomination was that candidates should have appeared in Luxury Daily coverage in 2016. Judging was based purely on merit. The winners were declared primarily on the basis of merit and they were all retailers possessing extraordinary retailing tactics, and open to exploring new technologies and innovations.
According to Editor-in-Chief of Luxury Daily, Mickey Alam Khan, “The outstanding characteristic of luxury retail and retailers is the willingness to adapt new retailing trends, most of them consumer driven, while rivaling many non-luxury brands in their adoption of technology as the worlds of luxury bricks and mortar and digital learn to lean on each other with increasing comfort.”
Neiman Marcus was 2015 Retailer of the Year and Selfridges was 2014’s winner. Harrods was named 2013’s Luxury Retailer of the Year, while Barneys New York and Bergdorf Goodman were honoured in 2012 and 2011 respectively.
Indiaretailing Bureau brings you a list of the winners this year, and gives you an insight into why these retailers were chosen Luxury Retailers of the Year, 2016.
11 2016 Luxury Retailer of the Year: Net-A-Porter and Mr. Porter
Catering to online consumers since 2000, Net-A-Porter and brother site Mr Porter are Luxury Daily’s 2016 Luxury Retailer of the Year. Both have carved a niche in luxury e-commerce, offering designer clothes, shoes, bags and designer accessories from top designer brands. They have helped in convincing brands that previously did not sell online, to give it a try and both champion unparalleled customer service, with express worldwide shipping to more than 170 countries.
Ultimate service providers
Continuing its focus on delivery and 24/7 availability, during the summer months, Net-A-Porter and Mr Porter struck a partnership with Blade to deliver packages to the Hamptons and other hamlets on Long Island’s East End. The retailers’ same-day delivery service is offered year-round for consumers in the Greater New York area, with an extended practice to the Hamptons available in the summer months.
Other highlights include an exclusive capsule of Gucci merchandise and the debut of Prada’s ready-to-wear collections online.
Global Director of Marketing at Net-A-Porter, Marilyn Webber, was quoted by Luxury Daily as saying, “Our efforts to connect with our customer on a personal level and appeal to their everyday lives is integral for the growth of our business. We continue to offer a vast variety of product across categories with exclusive collections, brand collaborations and a ‘wear-now, buy-now’ edit that meets our customers’ needs year round.”
Net-A-Porter and Mr Porter beefed up their content, upping their posting frequency on both its namesake site and Mr Porter from weekly magazines to daily updates. “In 2016 Net-A-Porter has demonstrated strong growth by showcasing our unparalleled product offering, customer retention rate and service, and our unique content offering as not only an online luxury retailer but a media company,” said Ms. Webber.