By VELU M, MARKS & SPENCER RELIANCE INDIA, CHENNAI
Velu has been associated with Marks & Spencer for the past seven years. Very passionate about his work, he travels 150 kms daily from his village Arakonam. On one particular day, he attended a customer who visited the store from Vellore which is one and half-hours from Arakonam. Velu attended to this customer as usual with great enthusiasm and closed the sale of Rs.20, 000.
Customer gave one trouser for alteration and wanted that within a day as he was buying it for a special occasion. Unfortunately, their tailor was on a weekly holiday on that day.
Velu committed to the customer that he will ensure home delivery. When asked how he would do it he told that he would go to Vellore and deliver this product to the customer.
This was really touching as he was already travelling 75 kms to his house and from there he needed to travel another 1.5 hours to deliver this product.
Finally, he honored his commitment and made the customer happy. Truly he really leads by the example of “Inspiration” to others”.