PayPal extends its seller protection program to intangibles items

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Global payments company PayPal has announced the launch of ‘Seller Protection for Intangibles’- an expansion of its existing seller protection program that earlier only covered merchants selling tangible goods such as handicrafts, fashion, art, etc. Now Indian merchants selling event tickets, giving online tuition and even developing applications will be protected by PayPal.
The Seller Protection Program for Intangibles will cover two types of buyer complaints – ‘Unauthorized Transaction’, when a buyer claims that he or she didn’t authorize the payment and ‘Item Not Received’, when a buyer pays for the service but claims that he or she did not receive the service.
The PayPal Resolution Centre will investigate issues and work with the sellers to ensure that they are protected against this type of fraud in genuine cases.
“PayPal enables small businesses, freelancers and other businesses to sell their products and services across the globe. A key objective for PayPal in India is to ensure that genuine sellers, small or big, are protected from unauthorized claims and chargebacks,” Managing director, PayPal India, Anupam Pahuja said in a company statement.
“Growing instances of online fraud act as a barrier for sellers selling online services and other intangible goods to clients abroad. With our Seller Protection Program for Intangibles, we aim to empower freelancers and merchants in India to sell with confidence and assure them that they have our support to grow,” he added.

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