Top e-commerce player Flipkart has blacklisted 250 sellers on its platform after its ongoing ‘mystery shopping’ initiative found them to be selling substandard products.
According to a report in The Economic Times: Under the initiative, launched six months ago, more than 300 Flipkart employees and staff of a leading consultancy firm have been shopping from Flipkart-.com. Called ‘secret agents’, they identify products or packages that are of substandard quality and send in pictures to an email ID that a Flipkart security team processes.
“We have received feedback of over 600 sellers. We took necessary action against 500 and blacklisted 40-50 per cent of them,” Flipkart Senior Director, Sachin Kotangale was quoted by The Economic Times as saying. He also said that most of the identified sellers were either selling poor quality products, or defaulting on deliveries, or making wrong packaging or price labelling.
The e-commerce giant is taking action against these sellers based on the frauds committed by them. Sellers who have failed the ‘quality check’ have to undergo training on the way delivery is done, goods are packed, and more, Kotangale was further qupted as saying.