Drishti-soft solutions, a leading provider in Contact Center and Enterprise solutions, announced that Federal Brands Ltd, the parent company behind the successful brand Live In Jeans has chosen Ameyo for its futuristic and feature-rich technology.Federal Brands Ltd, the parent company behind Live In Jeans was in pursuit of a contact center technology that was capable of easing their business processes, especially, outbound dialing. The executives were persistent on the quality and scalability of the technology i.e, the dexterity of the solution to adapt to evolving business requirements, without hampering the endurance of the platform.
Akhilesh Kumar, Head Service Delivery, Federal Brands Ltd states the reason for selecting Ameyo, “Being a B2C and B2B fashion brand, customer service is of utmost importance to us and this is why contact center technology is crucial to our success. Ameyo stood out from its competitors because of its customer oriented technology solution.It provides us the opportunity to scale up to meet evolving market demands by extending our capabilities to cultivate otherwise untapped potential.”
Federal Brands required a solution that was able to offer business enhancements that included Predictive Dialer and Multiple Campaign Dialer list across time zones. This allowed the system to improve the operational efficiency of the company, and at the same time reduce operational overheads drastically.