Home Retail Global Retailers Believe Supply Chains Not Optimal: PwC Survey

    Global Retailers Believe Supply Chains Not Optimal: PwC Survey


    A majority of global retailers believe that their retail supply chains are currently ‘not optimal’ in the current retail environment, said a survey conducted by PricewaterhouseCoopers (PwC) for conducted amongst 409 retail chief executives, states a PTI report.

    As per the survey titled ‘CEO Viewpoint: The Role of Supply Chain in an All-Channel World’, 83 percent of worldwide CEOs believe that their retail supply chains are currently not optimal for today’s changing retail environment.

    “Digitally-connected consumers have turned retail models upside down as omni-channel shopping has transformed supply chain from an important business concern to a mission critical one,” the survey said.

    It also pointed out that 50 percent of CEOs recognise that their supply chain can be a strategic differentiator.

    “As mobile commerce comes of age, one of the biggest challenges facing CEOs is managing the transformation to omni-channel retail,” it added.

    However, as per the survey, only 34 percent of CEOs consider the rise of omni-channel shopping to be an external threat while only 22 percent said it will have a direct impact on their organisation.

    “The rise of omni-channel is one of the most transformational shifts that has occurred in retail in recent times,” JDA Software chairman of the board and interim CEO Baljit Dail commented on the survey findings.

    “Retailers who don’t understand the strategic alignment of their supply chain with consumer expectations are in danger of becoming non-competitive,” he added.

    The survey also stated that CEOs top priorities are centered on more traditional areas of growth – by entering into new regions and markets, by opening more stores, or through mergers and acquisitions.

    “These priorities highlight potential missed opportunities for more than two-thirds of CEOs who failed to consider enhancing distribution capacity and supply chain as a key contributor to drive profitable growth,” it mentioned.

    CEOs think three fundamental risks will have the most impact on their organisation over the next three years: increasing competitive threats (41 percent), margin erosion and cost reduction (39 percent), and attracting and retaining customers (24 percent), the survey added.