The second day at India Salon Pro and Beauty Market India in Mumbai ended on discussing about the important issues that salon and spa owners contend with, creating a powerful platform for mutual learning and addressing the priorities and challenges that salon and spa owners face as an industry. Be it is gaining respect for beauty professionals, moulding public opinion, influencing government policies or communicating the benefits of a healthy and beautiful lifestyle, the session brings the spa and salon leaders for working together to increase the overall viability and scale of the market. The session was moderated by Ritoo Jhha, Managing Editor, Salon International and Jayant Kochhar, Group Director, Images Multimedia. On the panel were Miriam Mathew of Sohum Spa, Vikram Bhatt of Enrich Salons; Sabrina Hougaard of Serena Spa; Asha Hariharan of Beyond the Fringe; Varun Datta of Looks Salon; Pankaj Killa of Head turners Salon; Sukriti Patnaik of Indulge The Salon; Paulomi Dhawan of Svastii Spa; Reenu Kant of Envi Salons; and Kumaravel of Naturals Salon. The panel discussed critical issues, concerns, and worries within the industry.
Talking about most critical factor related to the hair and beauty industry, “Staff Poaching” was the one on which most of the panel agreed. It also called upon the need to have a uniformed and umbrella beauty and hair institute as a necessity now. Talking about staff education, Hariharan said, “There is a desperate need to have a counsellor in salons. Be it a therapist or hairstylist, an owner should know what is there in his/her staffs’ mind. A worried and confused staff cannot give his/her best services to the clients.” Further discussing about how to solve staff retention problem, the panel reached the conclusion that there is a need to raise the status of hairstylists and beauticians. Answering audience’s questions on salon and spa owners’ role in providing the right platform to his/her staff, Hariharan said that one can only provide the platform but being famous is a personal responsibility.
Talking about social stigma on entering hair and beauty industry, Dhawan of Svastii Spa said, “Entering beauty industry still is a stigma but like fashion industry, it will get away with time.” The panel pointed out the need to have a uniform industry body which can regulate the industry norms and ethics.