GETTING YOUR CUSTOMERS TO RETURN : WINNING & RETAINING CUSTOMERS
Loyalty programs are an important part of a retailers marketing strategy. Creating a successful loyalty scheme means delivering real relevance and perceived benefit to customers. But then how do you differentiate? And do loyalty programs always work? This workshop will provide you with all that you need to know about differentiating your loyalty. Obtain first-hand insight into the most successful schemes and software being utilized and discover how to influence customer behavior over time to deliver a bottom line contribution to profit. Topics covered will be
- Loyalty: Fad or Fab?
- ValuAccess Approach to Loyalty
- Case Studies of success in Loyalty
- Defining the Perfect Programme
- Expert : Zulfi Tyebjee,MD India, ValuAccess
- Leading ValuAccess in India since 2008 & has been one of the key drivers in establishing ValuAccess as a leader in the GiftCard & Loyalty business in India
- Clients include Pizza Hut, SRS , Bercos, Baskin Robbins Country Inn, JW Marriott, Cocoberry in India and Pacific Coffee in Hongkong .
- Handling 75+ brands in Hongkong, China, Malaysia, Singapore, Malaysia, India and UAE
- Was C.E.O. of Clubnet Services Pvt Ltd
- Co Founded A La Concierge Services Pvt. Ltd in 2003. ALC is a concierge and valueadded services provider to large corporations and their employees and is one of the largest concierge ompanies in India with employee strength of over 200 staff.