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West Bengal: East India’s Retail Powerhouse

Home to some of the oldest and largest retail businesses, West Bengal remains the epicentre of economic activity in the region boasting a plethora of retail outlets, dining options, and entertainment facilities, catering to the varied tastes of shoppersNew...

Quest to Undergo Brand Revamp in 2023, New Consumer Experience Model to be Introduced, says Sanjeev Mehra of Quest Mall

The brand is also planning to redo the food and beverages section entirely with more fine-dining options, introduce new zoning strategy and loyalty programs as part of their new experience modeGoing forward, where do you see the Indian real estate...

IMAGES Group Survey: 90.6% mall owners exploring contactless technologies to adjust to COVID era

The worldwide lockdown for almost 70 days amid the COVID-19 pandemic left the Shopping Centre Industry in India and the world in the throes of a crisis. The need for hyper sanitization and social distancing had led to shuttering...

SCAI Virtual Roundtable IV: Retail & Shopping Centres – Dealing with the New Normal

The fourth of SCAI Mondays, a weekly, custom webinar series, titled ‘Retail & Shopping Centres: Dealing with the New Normal’ took place on May 18, 2020. The discussion focused on global experiences of re-opening shopping centres amidst restrictions, implementation...

East India emerges as epicenter of modern retail activity

While India’s long term growth outlook remains intact, there is no denying the ongoing volatility in the market at this time. Across the industry sectors, 2019 has been a year of uncertainty and vulnerability due to the rise of...

Quest Mall: A culmination of the pursuit for fine dining in Kolkata

Quest Mall Kolkata needs no introduction. As the name suggests, Quest is the culmination of the pursuit for luxury retail and fine dining in Kolkata, the cultural capital of India. The mall’s impressive facade is a mesmerising interplay of...

The Year That Was: Customer-centricity key to shopping mall success

Shopping malls are the lifeline of the modern retail industry. The great Indian shopping mall boom began innocuously enough in the early 2000s, with just three malls in existence in the entire country. Nineteen years later, the number has...

Kiosks in Shopping Malls: Big revenue opportunity for small businesses

E-commerce giant Amazon has been toying with the idea of installing kiosks in malls in India for some time now. Their tryst with the idea began two years ago with the setting up of kiosks in malls in Bengaluru....

Designing a mall right to attract tenants, consumers

Design has a higher purpose that goes well beyond creating something that is pretty to look at. When it comes to shopping centres, for example, design is about adapting the environment to their core audiences’ functional, emotional, psychological, and...

Indian Malls Selling Experiences: Taking CX to the next level

In an era where digital is taking over all aspects of life, including retail, the pace at which e-commerce has been engaging customers is making brick-and-mortar stores re-evaluate their strategies. In order to stay relevant, malls and brands need...
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Smartsters opens shop-in-shop store at Crossword in Pune

Currently, the company plans to open over 10 shop-in-shop locations pan India Bengaluru: Kids’ furniture brand Smartsters has launched its...
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