CX
In Focus
How Myntra, Amazon, Shoppers Stop & Others use AI for CX
From improving product recommendations and personalised fit suggestions to delivery, here’s how retail biggies are using artificial intelligence to offer delightful customer experiences
New Delhi: Retailers in India are betting big on enhancing the customer experience (CX) with the use of...
E-Commerce
IR Smartclass: Dark Patterns in E-commerce
A primer on the 13 unfair digital commerce practices prohibited by The Central Consumer Protection Authority which impair consumer interestAs many as 71% of online consumers surveyed by research firm LocalCircles reported being subject to hidden charges for...
Big Grid
Tech icon of the week: Vikram Idnani of Landmark Group
IndiaRetailing brings you a series on India’s key retail tech icons. Featuring Vikram Idnani of Landmark GroupMumbai: Today’s CIO must know how to leverage technology to create value for the business. No longer are CIOs department heads of a...
Big Grid
Making CX click for small businesses
Small and medium e-commerce businesses can use CX to level up their growth. Here’s how…By Jenny ChooThe estimated revenue of the Indian e-commerce business in 2022 stood at US$79 billion and is expected to reach US$350 billion by 2030,...
Latest News
Yellow.ai launches INBOX to elevate customer and agent experience
Customer experience (CX) automation platform, Yellow.ai, has launched a new solution - INBOX - a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35+ conversational channels. With an intuitive UX, INBOX enables agents to...
Big Grid
Retail in the era of social media, the new store front
The race for holding the fickle customer’s interest long enough to make a sale is on. Organisations of late have been committing serious funds and efforts to social media to build and strengthen customer engagement and involvement. While the...
Retail
The Transformation of Offline Retailing – How Reliance Brands leveraged contextual conversations with their customers to its advantage
Visiting a retail store is an investment of time, energy and money. Hence, offering a superlative experience, not just a product, can help entice customers to come back to the brick-and-mortar stores.The retail sector has seen unprecedented changes in...
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Latest News
Smartsters opens shop-in-shop store at Crossword in Pune
Currently, the company plans to open over 10 shop-in-shop locations pan India Bengaluru: Kids’ furniture brand Smartsters has launched its...
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