customer experience

When the nuts brand Happilo went omnichannel it faced several challenges. Adopting just one solution not only helped overcome those but also achieve efficiency, operations and customer experienceNew Delhi: Nuts brand Happilo was launched in 2016. Adopting an omnichannel approach...

Quick-service restaurant (QSR) players are rapidly embracing artificial intelligence (AI), the Internet of Things (IoT), robotics, digitalization and more tech to delight their customersNew Delhi: The Quick Service Restaurant (QSR) market in India is expected to reach Rs 431.27...

Selling to an existing customer through different channels has a success rate of 60 - 70%, says a recent reportNew Delhi: The rising number of e-commerce platforms each with its attractive discounts and offers has spoilt consumers who switch...

Amazon said the most preferred smartphone brands on its platform were OnePlus, Samsung, and AppleNew Delhi: Non-metro cities dominated the initial days of online festival season sales across leading e-commerce platforms, Amazon, Meesho and Flipkart, according to details shared by...

These malls existed even before the term ‘shopping mall’ was first known to be used in the 1950sNew Delhi: Many people believe that malls are a modern concept, but if you dig deep in retail history, you will find...

These brands once had a cult following across the globe. But they failed to adapt to the changing times and today, they are all but forgotten….New Delhi: Over the decades, brands like Apple, Netflix, Amazon and Facebook became household names....

These market leaders have managed to leverage the power of artificial intelligence (AI) and augmented reality (AR) to create market differentiation and delight customers New Delhi: Artificial Intelligence (AI) powered augmented reality (AR) systems use deep neural networks to enhance...

According to the Bureau of Labor Statistics, there were 67 unemployed workers for every 100 job openings in November 2021. Many of the people who have left the workforce are mostly lower-wage workers seeking jobs that are raising wages...

In addition to growth in sales, the Apparel Group was also able to achieve 12-14% increase in ‘add to cart’ rate, among other benefits, thanks to finding the right tech-implementation partner New Delhi: Covid-19 compelled several companies to turn their focus...

Artificial Intelligence is transforming several critical functions of eCommerce logistics to bring significant improvements in efficiency, accuracy, and cost-effectivenessNew Delhi: “The more we can use robots to complete repetitive or distant tasks in highly predictable, structured environments, the more...