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Amit Bhatia

Koovs.com pips Flipkart, Amazon in customer experience in India

As Indians look for seamless, safe and personalised online shopping experiences in the social distancing times, online fashion site Koovs.com has topped the digital retailer rankings for customer experience this year, beating out Flipkart, Myntra, Amazon and Snapdeal, a...

Tapping emotions key to delivering customer experiences in India: Forrester

As enterprises in India become more conscious about delivering better customer experiences, brands should now create a clear vision of the exact differentiated experience and then work towards making it a reality, Forrester said on Tuesday. Based on a survey...

Technology is Fast Re-Defining Customer Experience in the Retail Space

In an exclusive interaction with IMAGES Retail, Amit Bhatia, Head – Retail Solutions, NEC India talks about importance of technology in retail and how NFC  (Near Field Technology) will change things for better  in Indian  retail scenario.Near Field CommunicationWith...

Back to Front: Customer is King, Driver, Teacher for Retail

As smartphones and an Internet generation force businesses to reinvent rules of the game, IMAGES Retail takes a look at how customers and technology are raising the stakes for retailers in India.One clear trend in modern Indian retailing is...

NEC unveils new products for retail solutions

NEC India, an IT solutions provider, has launched a range of products for the retail industry such as thermal printers, restaurant management system, and retail and billing solutions aimed at segments like food and beverage, large-format retail, cineplex and...
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Former HUL CEO Mehta teams up with PE fund L Catterton for India-focused JV

Mehta will serve as the executive chairman of India for the vehicle from 4 April onwardsMumbai: Former Hindustan Unilever...
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