A postgraduate in retail with experience in handling 320+ POS and 260+ stores across airports, railways, highways and landside, Sandeep Kothari’s expertise lies in multiple tools and technologies, e-commerce, ERP on cloud implementation and network/ applications.
In his current role, he focuses on driving innovation with the objective of increasing customer satisfaction. Kothari’s success mantra lies in a team-based approach along with having the right interpersonal and communication skills.
Kothari has also worked with The Bombay Store as Head IT.
According to Kothari, the three biggest/ most important changes happening in the world of technology are artificial intelligence, augmented reality and cloud technology.
Artificial Intelligence, AR and Big Data are the three game changing technologies in the space of customer experience, shared Kothari.